Shipping & Returns

Shipping & Returns


The Crystal Society typically ships all orders within 3-5 days from the time the order is placed.




  1. While The Crystal Society strives to maintain it’s 3-5 day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handling of the product over to the carrier for transport.)
  2. The Crystal Society will ship to any physical address in Australia. The Crystal Society will not ship to P.O. Boxes and will not ship outside of Australia at this time.
  3. Every product shipped from The Crystal Society is shipped as is and undamaged unless otherwise specified.
  4. The Crystal Society's preferred carrier is Australia Post and all shipping will be completed through them unless otherwise specified. The Crystal Society's shipping prices may vary with those of their carrier. The Crystal Society guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from
  5. All handling and ship times are counted in business days only and correspond with those of Australia Post our preferred carrier. The Crystal Society honors all holidays honored by our preferred carrier and follows a Monday to Friday work week.
  6. You may order Products by selecting and submitting your Order through the Site in accordance with these terms and conditions.
  7. Any Order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the Order.
  8. We may ask you to provide additional details or require you to confirm your details to enable us to process any Orders placed through the Site.
  9. You agree to provide us with current, complete and accurate details when asked to do so by the Site.
  10. Acceptance or rejection of an Order        We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or an error in your Order.
  11. Each Order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each Order accepted by us, we will supply the Products in that Order to you in accordance with these terms and conditions.
  12. If we reject an Order placed through the Site, then we will endeavor to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.





Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at then send your item to 80/3028 The Boulevard, Carrara, 4211, QLD, Australia.

To return your product, you should mail your product to 80/3028 The Boulevard, Carrara, 4211, QLD, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, this time may vary.

If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Copyright The Crystal Society Pty Ltd 2019