Refund policy

Returns

We do not offer refunds on change of mind purchases.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original protective packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate goods.

Additional non-returnable items:
- Gift cards  
- Gold Membership

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing pieces for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thecrystalsociety.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If we agree to replace an item, we only replace items if they are defective or not as described or damaged by us. If you need to exchange it for a like for like item, send us an email at info@thecrystalsociety.com

Route Insurance 
We provide insurance through a third party insurer at check out. If you choose to not take out the insurance and your order is lost stolen or damaged through no fault of ours then we are unable to replace or refund you. 

Shipping
To return your product, you should mail your product to: The Crystal Society Pty Ltd, PO Box 52, Ormeau QLD 4208, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.